Vitestro is active in the future of blood collection with the Aletta® Autonomous Robotic Phlebotomy Device™ (ARPD™). Founded in 2017 in Utrecht, this pioneering medical device combines advanced multimodal imaging with robotics and AI to autonomously perform the entire diagnostic blood collection procedure. By addressing critical staffing shortages in healthcare and improving patient experience, Vitestro transforms one of the most common and essential medical procedures.
As a customer care specialist (field service engineer), you will play a key role in safely and reliably delivering our medical device to the clinicians who work with it daily. You will operate at the intersection of engineering and customer success, ensuring installations, troubleshooting, and fault resolution are carried out in a structured, high-quality manner. You will work closely with the broader customer success team and engineering stakeholders to resolve field issues, identify root causes, and continuously improve our equipment support in the field.