About us

ViCentra is active in redefining what’s possible in diabetes care. They combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Their mission is driven by values such as being bold, building trust, focusing on the customer, and delivering excellence.

Job description

As a customer care specialist, you will be providing multilingual industry-leading customer service, troubleshooting, and technical support to our Kaleido users. You will represent the brand with empathy and professionalism, ensuring that every interaction is handled with care and attention to detail.

• Answer calls from our partners in the Netherlands and represent Kaleido as a brand ambassador
• Answering emails and Social Media inquiries from (potential) customers and our partners
• Handle second level complaints for different countries and making sure that information is complete for our investigation department
• Be an expert in transferring product knowledge to our partners
• Support complaint reporting and facilitating the legal and regulatory controls required of a medical device
• Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc

Relevant work experience

• Experience in a customer care focused role
• Ability to learn technology quickly through instruction and self-training
• Ability to work well under pressure and meet deadlines

Skills required for the job